Hourly support
For debugging, technical support, audits, consulting calls, small code changes, or implementation assistance.
Price basis: quoted hourly or as a prepaid block of hours before payment.
Pricing and billing
Custom quotes based on scope
CodeCharmer LLC provides professional services. Prices vary based on project scope, complexity, timeline, system access requirements, and support needs. Customers receive the applicable price before payment.
Project-based work
For defined development, integration, automation, website, AI, or document-management projects.
Price basis: fixed fee, milestone billing, or deposit plus final balance as stated in the written scope.
Retainers
For recurring technical support, maintenance, monitoring, consulting availability, or ongoing implementation work.
Price basis: monthly or recurring agreement with included services stated in writing.
Billing transparency
Before payment, customers are told what they are purchasing, the expected deliverables, payment amount, payment schedule, cancellation terms, and refund terms. For custom services, the written proposal, invoice, statement of work, or service agreement controls the final scope and price.
No customer should submit payment unless the applicable service description, amount, timeline, and contact information have been provided.